Shipping & Returns
Once your order has been shipped, you will receive a shipping confirmation email with a tracking number.
Your shipping costs will be calculated at checkout. See below as a guide:
Standard 4-6 days (under AU$250) AUD$10
Standard 5-9 days (under AUD$250) AUD$25
+ USA, Canada, Mexico,
+ UK, Belgium, France, Germany, Sweden, Switzerland, Italy, Ireland, Netherlands, Poland, Norway, Spain, Austria, Slovenia, Slovakia
+ New Zealand
+ China, Hong Kong, Indonesia, Malaysia, Singapore, Taiwan, Thailand, Japan, Vietnam, Philippines
+ Regular Post Aus Wide: December 12th
+ Express Post Aus Wide: December 19th
+ USA, Canada, UK & EU: 16 November
+ Most of Asia: 23 November
+ New Zealand: 27 November
If you'd like specific assistance with your location please reach out to email@example.com and we can help.
If you're not in love with your purchase, we can offer a refund if it is returned in its original conditions and packaging (including all manufacturer tags). You will need to return your purchase to us within 14 days of receiving it.
Extended Returns for Christmas: we understand the 14day return policy may not apply to Christmas presents purchased for loved ones. Therefore all purchases can be returned through to 8 January 2021.
We currently do not offer exchanges. If you’d like to exchange your item, please send it back as a return and place a new order.
How do I return an item?
To start a return, please contact us at firstname.lastname@example.org and provide your reason for return, order number, and full name. We quality check every item before sending it out but please include images if your item is faulty. Once your return is accepted, we’ll send you instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
How long does a return take?
A return takes between 5-7 business day to process once it's been received. During peak periods like Christmas or the Corona Virus pandemic please allow up to 10 working days for your return to be processed.
You can always contact us for any return question at email@example.com.
The Fine Print