Shipping & Returns

 Shipping 

Once your order has been shipped, you will receive a shipping confirmation email with a tracking number.

Your shipping costs will be calculated at checkout. See below as a guide: 

Australia
Domestic orders over AU$‌250                   FREE STANDARD 
Standard 4-6 days (under AU$‌250)             AUD$10
Express 2-3 days                                         AUD$20
New Zealand
Domestic orders over AUD$‌250               FREE STANDARD 
Standard 5-9 days (under AUD$250)           AUD$‌25
 
Rest of the World 
Standard 6-10 days                                      AUD$35
  
Countries we are currently shipping to:

+ USA, Canada, Mexico,

+ UK, Belgium, France, Germany, Sweden, Switzerland, Italy, Ireland, Netherlands, Poland, Norway, Spain, Austria, Slovenia, Slovakia

+ New Zealand

+ China, Hong Kong, Indonesia, Malaysia, Singapore, Taiwan, Thailand, Japan, Vietnam, Philippines 
 
Get it in time for Christmas! Our cut off dates for arrival by Christmas are: 
  

+ Regular Post Aus Wide: December 12th

+ Express Post Aus Wide: December 19th 

+ USA, Canada, UK & EU: 16 November

+ Most of Asia: 23 November 

+ New Zealand: 27 November 

If you'd like specific assistance with your location please reach out to hello@noelthelabel.com and we can help.  

 

Returns

If you're not in love with your purchase, we can offer a refund if it is returned in its original conditions and packaging (including all manufacturer tags). You will need to return your purchase to us within 14 days of receiving it. 

Extended Returns for Christmas: we understand the 14day return policy may not apply to Christmas presents purchased for loved ones. Therefore all purchases can be returned through to 8 January 2021. 

We currently do not offer exchanges. If you’d like to exchange your item, please send it back as a return and place a new order. 

 

How do I return an item?

To start a return, please contact us at hello@noelthelabel.com and provide your reason for return, order number, and full name. We quality check every item before sending it out but please include images if your item is faulty. Once your return is accepted, we’ll send you instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted. 

 

How long does a return take?

A return takes between 5-7 business day to process once it's been received. During peak periods like Christmas or the Corona Virus pandemic please allow up to 10 working days for your return to be processed.

You can always contact us for any return question at hello@noelthelabel.com

 

The Fine Print

As a small business we are not able to cover the cost of returns. We ask you to send it back using tracked postage. Once we receive your package, we will inspect it to make sure the items haven't been worn, and are in good condition. The refund will be made within 3-5 days. If for any reason your return did not meet our standards, we would contact you directly via email.