Refund policy

Closing Down Sale 

We do not offer returns on products purchased during the closing down sale starting 5 October 2023. 

 

General Returns Policy

If you're not in love with your purchase, we can offer a refund if it is returned in unworn condition, in it's original packaging (including all manufacturer tags). You will need to return your purchase and packaging to us within 14 days of it receiving it. Your return would need to be fully tracked, and tracking details sent to us at hello@noelthelabel.com including your reason for refund, order number and full name.

We currently do not offer exchanges. If you’d like to exchange your item, please send it back as a return and place a new order.  

How do I return an item?
To start a return, you can contact us at hello@noelthelabel.com. We quality check every item before sending it out but please include images if your item is faulty. Once your return is accepted, we’ll send you instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted. 

The Fine Print

We are unable to cover the cost of returns and we ask you to send it back using tracked postage. Once we receive your package, we will inspect it to make sure the items haven't been worn, and are in good condition. The refund will be made within 3-5 days. If for any reason your return did not meet our standards, we would contact you directly via email.